Returns and refunds

Faulty, damaged or wrong items

Email hello@getmarova.com with your order details and a photo of the problem. We will replace the item or refund it to your original payment method. You do not pay for that.

Parcels that do not arrive

If tracking stops or your parcel has not arrived well after the carrier estimate, email us and we will chase it, then resend or refund if it is lost.

Changed your mind

Email us within 14 days of delivery. Because orders are sent by our fulfilment supplier, whether a change-of-mind return is possible depends on the item, and we will tell you before you send anything.

How returns are arranged

Every return is arranged by email. We do not publish a return address: please do not post anything back until we have sent you instructions, or it may not reach us.

Your rights

Nothing on this page limits any rights you have under the consumer law that applies to you.